Assessor Resource

TLIH2003A
Prioritise courier/delivery operations

Assessment tool

Version 1.0
Issue Date: May 2024


Work must be carried out in compliance with the relevant regulations for the transport of articles for courier delivery.

Work is performed under generally indirect supervision. It involves the application of the basic principles and routine procedures to the prioritisation of courier/delivery operations.

This unit involves the skills and knowledge required to coordinate and prioritise courier/delivery operations including identifying work requirements, planning and preparing for work, undertaking work operations, adjusting to changing work priorities, and completing work activities to operational requirements. Licensing, legislative, regulatory or certification requirements are applicable to this unit.

You may want to include more information here about the target group and the purpose of the assessments (eg formative, summative, recognition)

Prerequisites

Not Applicable

Employability Skills

This unit contains employability skills.



Evidence Required

List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required knowledge and skills, the range statement and the assessment guidelines for this Training Package.

Critical aspects for assessment and evidence required to demonstrate competency in this unit

The evidence required to demonstrate competency in this unit must be relevant to and satisfy all of the requirements of the elements and performance criteria of this unit and include demonstration of applying:

the underpinning knowledge and skills

relevant legislation and workplace procedures

other relevant aspects of the range statement

Context of and specific resources for assessment

Performance is demonstrated consistently over a period of time and in a suitable range of contexts

Resources for assessment include:

a range of relevant exercises, case studies and/or other simulated practical and knowledge assessment, and/or

access to an appropriate range of relevant operational situations in the workplace

In both real and simulated environments, access is required to:

relevant and appropriate materials and equipment, and

applicable documentation including workplace procedures, regulations, codes of practice and operation manuals

Method of assessment

Assessment of this unit must be undertaken by a registered training organisation

As a minimum, assessment of knowledge must be conducted through appropriate written/oral tests

Practical assessment must occur:

through activities in an appropriately simulated environment at the registered training organisation, and/or

in an appropriate range of situations in the workplace

Submission Requirements

List each assessment task's title, type (eg project, observation/demonstration, essay, assingnment, checklist) and due date here

Assessment task 1: [title]      Due date:

(add new lines for each of the assessment tasks)

Assessment Tasks

Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.

REQUIRED KNOWLEDGE AND SKILLS

This describes the essential knowledge and skills and their level required for this unit.

Required knowledge:

Relevant state and territory mass and loading regulations

National Load Restraint Guide

OH&S procedures and guidelines relevant to courier and cargo delivery operations

Risks in courier and delivery operations and related precautions to control the risk

Workplace procedures and policies for the coordination and prioritisation of courier/delivery operations

Typical problems that may arise when prioritising courier and cargo delivery operations and appropriate action that should be taken

Security policies and procedures

Housekeeping standards and procedures required in the workplace

Requirements of cargo delivery and courier work systems and operations and relevant equipment

Methods and strategies for the prioritisation of courier and cargo delivery operations

Required skills:

Communicate effectively with others when prioritising courier and cargo delivery operations

Read and interpret instructions, procedures, information and labels relevant to courier and cargo delivery operations

Interpret and follow operational instructions and prioritise work

Complete documentation related to prioritising courier and cargo delivery operations

Operate electronic communication equipment to required protocol

Estimate the size, shape and special delivery requirements of mail articles

Work collaboratively with others when prioritising courier and cargo delivery operations

Adapt appropriately to cultural differences in the workplace, including modes of behaviour and interactions with others

Promptly report and/or rectify any identified problems that may arise when prioritising courier and cargo delivery operations in accordance with workplace procedures

Implement contingency plans for unexpected developments and security situations that may be identified when prioritising courier and cargo delivery operations

Apply precautions and required action to minimise, control or eliminate hazards that may be identified when prioritising courier and cargo delivery operations

Monitor work activities in terms of planned schedule

Modify activities depending on differing operational contingencies, risk situations and environments

Apply an understanding of fatigue management policies and regulations when prioritising courier and cargo delivery operations

Work systematically with required attention to detail without injury to self or others, or damage to goods or equipment

Identify and correctly use equipment required when coordinating courier and cargo delivery operations

Select and use required personal protective equipment conforming to industry and OH&S standards

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance.

Operations may be conducted:

in a range of work environments and weather conditions

by day or night

Customers may be:

internal or external

Operations may be:

undertaken on- or off-base site

Equipment required to facilitate pick-up and delivery may include:

trolleys

lifting devices

rollers

tarpaulins

packing materials

ropes

securing devices

Difficulties/uncertainties may include:

road and traffic conditions

changing weather conditions

time of travel

load requirements

changes in delivery and pick-up instructions

Hazards may include:

vehicular traffic and pedestrians

uneven ground, steps, road surfaces

dust and vapours

hazardous or dangerous materials

humidity, air temperature and radiant heat

light including UV

noise

Depending on the type of organisation concerned and the local terminology used, workplace procedures may include:

company procedures

enterprise procedures

organisational procedures

established procedures

Consultative processes may involve:

clients

other employees and supervisors

management

union representatives

industrial relations, Occupational Health and Safety specialists

other professional or technical staff

Communication in the work area may include:

fixed phone

mobile phone

fax

email

internet

radio

oral, aural or signed communications

Personal protective equipment may include:

gloves

safety headwear and footwear

sunglasses and UV protection

two-way radios

high visibility clothing

Information/documents may include:

operations manuals

induction documentation

competency standards and training materials

manufacturers specifications for relevant equipment

Dangerous Goods Code, Explosives Code, HAZCHEM codes and other regulations pertaining to the delivery of mail/courier items

workplace procedures and policies for the prioritisation of courier/delivery operations

supplier and/or client instructions

award, enterprise bargaining agreement, other industrial arrangements

standards and certification requirements

quality assurance procedures

emergency procedures

Applicable regulations and legislation may include:

state/territory roads and traffic authority road rule and licence requirements

Australian Dangerous Goods Code, Explosives Code, HAZCHEM codes, and other relevant regulations pertaining to the delivery of mail

relevant state/territory environmental protection legislation

relevant state/territory OH&S legislation

Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.

Observation Checklist

Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice Yes No Comments/feedback
Work requirements and specific customer requirements interpreted and, where necessary, clarified 
Pick-up and delivery points are located 
Size, weight and configuration of materials to be couriered are identified 
Equipment required to facilitate pick-up and delivery is identified 
Work is planned based on an analysis of distance, travel times, customer requirements, resource implications and known priorities 
Planned steps and outcomes are checked to ensure conformity with instructions and work requirements 
Work sequence is identified and, where necessary, relayed to base 
Required resources are selected 
Work operations are undertaken in accordance with plan and quality requirements and within operating capacity of the equipment and operator 
Difficulties/uncertainties occurring during operations are identified and alternative strategies determined 
Pick-up and delivery of materials is undertaken in accordance with workplace quality procedures 
Work plan or route is adjusted/modified to meet changing priorities and circumstances 
Changes to work plan are relayed to base 
Work operations are reviewed to ensure outcomes have met customer requirements and quality outcomes 
Workplace documentation is completed 
Operational capacity of equipment is checked and returned to storage area (where applicable) 
Security of goods is maintained in accordance with enterprise procedures 

Forms

Assessment Cover Sheet

TLIH2003A - Prioritise courier/delivery operations
Assessment task 1: [title]

Student name:

Student ID:

I declare that the assessment tasks submitted for this unit are my own work.

Student signature:

Result: Competent Not yet competent

Feedback to student

 

 

 

 

 

 

 

 

Assessor name:

Signature:

Date:

Assessment Record Sheet

TLIH2003A - Prioritise courier/delivery operations

Student name:

Student ID:

Assessment task 1: [title] Result: Competent Not yet competent

(add lines for each task)

Feedback to student:

 

 

 

 

 

 

 

 

Overall assessment result: Competent Not yet competent

Assessor name:

Signature:

Date:

Student signature:

Date: